At Smudge & Co, we take pride in creating soft and timeless pieces designed with comfort and quality in mind. If for any reason you are not completely satisfied with your purchase, we’re here to help.

Our returns policy lasts 14 days. If 14 days have gone by since your purchase was marked delivered as per the tracking information, unfortunately we can’t offer you a refund or exchange.

Sale and clearance items are not eligible for return. 

Shipping costs are non-refundable.

RETURNING ITEMS

Please contact us at smudge.co1@outlook.com to submit your return. If your return gets approved, further instructions will be emailed to you.

CHANGE OF MIND RETURNS

We happily accept returns for change of mind within 14 days of receiving your order.

To be eligible for a return your items must be unworn, unwashed and unused. Items must be returned in original condition with tags still attached and a proof of purchase must be provided.

Please note that change of mind returns are eligible for store credit only with the original shipping cost being non-refundable. Customers will be responsible for return shipping costs. 

For hygiene reasons, we cannot accept returns on worn or washed items.

SALE ITEMS

Sale items will not be accepted for return, exchange or credit note. 

FAULTY OR INCORRECT ITEMS

We sincerely apologise if you receive an item that is faulty, damaged or incorrect.

If you believe your item is faulty, please contact us within 7 days of receiving your order at smudge.co1@outlook.com

Please make sure to include your order number with a description of the issue and clear photos of the item.

Once reviewed and approved we will offer either a replacement item, store credit or a refund where appropriate.

Please note that items damaged through normal wear and tear, incorrect washing, or misuse will not be considered faulty.