Smudge and Co Privacy Policy - Updated March, 2026

At Smudge and Co, we value your privacy. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website or make a purchase from us.

PERSONAL INFORMATION WE COLLECT

We may collect personal information including: 

• Your name
• Email address
• Shipping and billing address
• Phone number
• Payment information (processed securely by our payment provider)
• Order history
• IP address and browser/device data

We collect this information typically when:

• Processing orders and payments
• Shipping products
• Customer service and order updates
• Sending marketing emails (if customers opt in)
• Improving website performance

GARMENT CARE

To keep your babywear soft, comfortable and long-lasting, we recommend the following care instructions:

• Cold gentle wash
• Wash with similar colours
• Use a gentle, fragrance-free liquid detergent 
• Line dry in shade
• Do not bleach or tumble dry
• Warm iron if needed

These simple steps will help maintain the softness, shape and quality of each garment for everyday wear.

ALWAYS WASH BEFORE FIRST WEAR.

DATA RETENTION 

When you place an order through the site, we will maintain your order information for our records unless and until you ask us to delete this information.

SHARING YOUR INFORMATION

We respect your privacy and do not sell your personal information. We may share your data with trusted third parties only when necessary, including:

• Payment processors
• Shipping and delivery partners
• Website hosting and platform providers
• Email marketing services
• Analytics providers

These parties are only given the information necessary to perform their services.

DATA SECURITY

We implement appropriate technical and organisational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet is 100% secure.

PAYMENT

All payments are processed securely by third-party payment providers. Smudge and Co does not store or have access to your full payment details.

COOKIES

We use cookies and similar technologies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though this may affect your experience on our site.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

If you have any questions about this Privacy Policy or how your information is handled, please contact us at smudge.co1@outlook.com

CHILDREN PRIVACY

Our website is intended for adults making purchases for children. This site is not intended for individuals under the age of 18.

TERMS OF SERVICE

This website is operated by Smudge and Co. Throughout the site, the terms “we”, “us” and “our” refer to Smudge and Co. By visiting our site and/or purchasing something from us, you agree to be bound by the following Terms of Service.

By using our site you confirm that you are at least 18 years old or have permission from a parent or guardian. You must not use our products for any illegal or unauthorised purpose, nor may you use our website for any unlawful purpose.

PRODUCTS AND SERVICES

All products are subject to availability, and we reserve the right to modify or discontinue any product at any time without notice.

We make every effort to display product colours and images as accurately as possible. However, we cannot guarantee that your device’s display will accurately reflect the actual product.

PRICING AND BILLING INFORMATION

Prices for our products are subject to change without notice. All prices are listed in AUD unless stated otherwise. You agree to provide current, complete, and accurate purchase and account information for all purchases made on our site. 

SHIPPING AND DELIVERY

Shipping times are estimates only and may vary due to factors beyond our control.

Once an order has been dispatched, we are not responsible for delays caused by shipping carriers. Any delivery issues should be directed to the carrier.

ORDER

Once an order is placed, you will receive an order confirmation email. We reserve the right to refuse or cancel any order at our discretion.

RETURNS AND REFUNDS

Please refer to our separate Returns & Refund Policy for detailed information on returns, exchanges, and refunds.

CANCELLATIONS

Orders can only be cancelled if they have not yet been processed or shipped. Please contact us as soon as possible after placing your order.

COMMENTS AND FEEDBACK

If you submit comments, reviews, or feedback, you agree that we may use them without restriction, including for marketing purposes.

WARRANTIES AND LIMITATION OF LIABILITY

We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free. To the fullest extent permitted by law, Smudge and Co shall not be liable for any injury, loss, or damages resulting from the use of our products or services.

INDEMNIFICATION

You agree to indemnify, defend and hold harmless Smudge and Co from any claim or demand arising out of your breach of these Terms or violation of any law or third-party rights.

CHANGES TO TERMS OF SERVICE

We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon posting on the website.

CONTACT US

If you have any questions about these Terms, please contact us at smudge.co1@outlook.com